+7 (7142) 536-888

+7 776 053 68 88

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Ostrov hotel
E-mail: ostrovhotel@mail.ru
Kazakhstan, Kostanay city, 110003
  Donenbaeva str., 51.

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Dear guests!

Please, read the internal regulations of our hotel.

  1. 1. Hotel “Ostrov” serves to temporary accommodation of the guests within the period agreed with the Administration of the hotel.
  2. 2. The hotel works 24 hours.
  3. 3. For checking into the hotel the guest should have passport or identification card. In some special cases registration on the basis of the driving license is possible.
  4. 4. For the period of the stay the guest should place money on returnable deposit, which amount depends upon the category of the room.
  5. 5. A child until the fulfilled 12th year is free of charge in the parents’ room without additional bed.
  6. 6. If you invite a guest in your room, you should inform the Administration. Your guest can stay in your room till 23:00. After 23:00 he/she should leave the hotel or to be registered.
  7. 7. If the guest is not present in the hotel for more than 24 hours, and Administration has no contact with him and can not identify where he is, the Administration has a right to appoint a Committee, make list of the property of the guest in the room and transfer it to the storage room.
  8. 8. In case the guest want to stay in the hotel with his pets, he should place money on non-return deposit, which amount depends upon the kind of the animal (birds and reptiles should be placed in a special cage)
  9. 9. Services are paid according to the price-list. Hotel and café have a right to ask for full prepayment for the stay and food. Payments are implemented in state currency (tenge) by cash and bank transfer.

Strictly prohibited at the territory of the hotel:

  • Transit of weapon (except officially recognized - licensed), explosive agents, as well as drugs and psychotropic medication and their intake;

Persons, breaking the public peace, could undergo the remedial actions, provided by the legislation of RK.

Accommodation rules of the hotel “Ostrov” and obligations of the guests:

Presence of some other person in the hotel room (who hasn’t presented his/her passport or identification card) is possible according to the personal request of the guest or accompanying by the registered guest. Reclamation of the lost key-card is performed only under personal request of the guest.

Guest is obliged:

To observe the accommodation rules, established in the hotel, to keep the room clean, to follow fire safety regulations, to compensate losses, in case of loss or damage of the hotel property.

Prohibited in the hotel:

  1. To leave in the room other persons, while being absent;
  2. To transfer a room key to other persons;
  3. To store flammable and explosive things;
  4. To rearrange furniture in the room;
  5. To intrude the peace of guests in other rooms;
  6. Stay with fire (including traumatic) and a cold weapon, at the territory of the hotel is forbidden.

You can find Visitors Book at the Administrator and take it upon the request.

The price of the room includes:

  1. Living in a room of corresponding category;
  2. Usage of TV channels;
  3. Wi-Fi

The price of the room doesn’t include:

  1. Breakfast;
  2. Laundry and ironing;
  3. National long-distance and international calls;
  4. Additional cleaning of the room.

You can find the price of the services, not-included in the room price, in information lists of the hotel.

Services free of charge under request of the guest:

  1. Medical emergency, doctor call;
  2. Usage of medical beg with first aid kit;
  3. Delivery of correspondence to the room after its receiving;
  4. Provision of boiled water, threads and needles;
  5. Wake-up at specified time.

Fire safety regulations and instructions for use of electric devices:

The guest is obliged to study the instruction on the evacuation which he can find in the room. In case of fire to follow to the nearest emergency exit and to follow instructions of the personnel which had been trained to behave in case of any emergencies.
In all territory of “Ostrov” hotel use of any heating devices and setting of fire are forbidden. Electric sockets in hotel rooms has a voltage of 220V.

  1. 10. We ask you to treat respectfully other guests of the hotel living in the next door rooms. Please, during the period from 23.00 till 08.00 observe silence and order.
  2. 11. Musical and noise events, including fireworks, are allowed only in coordination with Administration in some special places.
  3. 12. When you leave the room after stay, please, close windows and doors, turn off the light and electric devices. The hotel doesn't bear responsibility for the things left without supervision.
  4. In rooms for non-smokers (3rd and 4th floors) smoking is forbidden. Smoking is possible in special place on the first floor.

Dear guest, we ask you to follow the regulations established in the hotel. The serious or repeating violation of internal rules grants to the hotel the right to terminate the contract immediately, without prior notice.

Remember that, being at the territory of the hotel, you bear legal responsibility for any damage caused to persons, building, finishing or the equipment. Please, observe cleanliness and protect property of our hotel. In case of damage you should compensate the caused losses.

We wish you a pleasant rest!


+7 (7142) 536-888

+7 776 053 6888